Tech Issues

There can be issues with using any web browser and online training is no exception. If you have any issues while taking the training online, STOP immediately and follow the steps below.

“Thinkific recommends having students to complete the Browser Troubleshooting steps. It's likely that this is browser related on the students' end and can often be resolved with a quick cache clear. Can you ask the affected student to try clearing their cache, cookies and browser history, then restart the browser.” If it still continues, these browser troubleshooting steps can also help: 1. Make sure they are running the most up-to-date version of their browser. 2. Try on a different browser (Chrome, Firefox, Edge, Safari, IE, Opera, etc.). Sometimes it can be browser-specific. 3. Try in a private window in their browser of choice (e.g. Chrome's Incognito mode, or Firefox's Private Window). This opens a fresh browser window without any extensions or settings blocking your content. 4. Try on a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). Sometimes it can be device-specific. 5. Try restarting their device.

Presentations & Videos

We need to make sure you can access the training and it is producing timestamps for compliance as designed. Videos should play automatically and should not be able to be interrupted by the student. Presentations should be allowed to play out each narration. You should be able to see the time clock and it will count down as the narration plays. Do not try to push the program forward. This will interrupt the timestamps and you may log in enough time to qualify for a certificate.

Company website and in-house intranet systems can also cause sign in problems. In the last year or so, the use of "www" before a web address will block access to the site. This has happened several times and users can solve the issue by typing without the www. 

Please contact me directly if you have questions or problems with any of the courses. 

Thank You

Marino Franchini