We need to make sure you can access the training and it is producing timestamps for compliance as designed. Videos should play automatically and should not be able to be interrupted by the student. Presentations should be allowed to play out each narration. You should be able to see the time clock and it will count down as the narration plays. Do not try to push the program forward. This will interrupt the timestamps and you may log in enough time to qualify for a certificate.
Company website and in-house intranet systems can also cause sign in problems. In the last year or so, the use of "www" before a web address will block access to the site. This has happened several times and users can solve the issue by typing EmpireSafetyServices.Thinkific.com without the www.
Please contact me directly if you have questions or problems with any of the courses.